Thank You, Comcast

I have to report that I had a good experience with Comcast technical service recently, but it required some repetition, persistence calling, patience and a number of technician visits before the problem got solved.   Many technicians visited my residence, but without success.  Management sent a senior technician and after several hours of work he found the problem:  an outside line feeding to the house!

Many thanks to the Comcast staff for persisting to find the problem.  I am was left feeling that they are doing an increasingly better job than AT&T.

About Stephen E. McGaughey
International consultant in economic development programs and projects

2 Responses to Thank You, Comcast

  1. ComcastMark says:

    Thanks for sharing your positive experience. If you don’t mind, will you please let me know the names of the employees who assisted you? We want to make sure that they are commended for the job well done. You can contact me at the email provided below.
    Best regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

  2. SMcG says:

    Thanks for your interest in this. I will communicate the information you requested.

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