City of Coral Gables: Try Communicating with the Citizens
September 3, 2010 Leave a comment
- Seek input from your citizens on (a) their needs/wants; (b) their evaluation of services; (c) their views on how services can be improved; and (d) priorities for goals and objectives.
- Use focus groups to obtain input from citizens on what results should be tracked by the government.
- Provide outcome information to citizens in forums, meetings, newsletters, media interviews, and web-sites.
- Offer periodic briefings on local government accomplishments to neighborhood and other citizen groups.
- Provide to citizens outcome information likely to be of greatest interest to them, such as breakouts of outcomes by neighborhoods.
- Provide annual reports to citizens, neighborhood associations, and other community groups that highlight the results achieved.
- When the government reports to its citizens or media, require that the information provided includes the bad with the good – but also includes explanations and plans to correct the problems.
- Work with the media to encourage their use and proper understanding of results-based information.