Thank You, Comcast

December 1, 2010 2 Comments

I have to report that I had a good experience with Comcast technical service recently, but it required some repetition, persistence calling, patience and a number of technician visits before the problem got solved.   Many technicians visited my residence, but without success.  Management sent a senior technician and after several hours of work he found the problem:  an outside line feeding to the house!

Many thanks to the Comcast staff for persisting to find the problem.  I am was left feeling that they are doing an increasingly better job than AT&T.

Filed under Coral Gables

Unknown's avatarAbout Stephen E. McGaughey
Resident of the City of Coral Gables; Formerly with Inter-American Development Bank, Senior Environmental Project and Policy Leaders, Agricultural Economics, Forest Sector Projects and Policies, Country Representative Financing in El Salvador and the Dominican Republic

2 Responses to Thank You, Comcast

  1. ComcastMark's avatar ComcastMark says:
    December 1, 2010 at 2:26 PM

    Thanks for sharing your positive experience. If you don’t mind, will you please let me know the names of the employees who assisted you? We want to make sure that they are commended for the job well done. You can contact me at the email provided below.
    Best regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

  2. Stephen E. McGaughey's avatar SMcG says:
    December 6, 2010 at 9:12 AM

    Thanks for your interest in this. I will communicate the information you requested.

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