CGGazette reports "surprisingly positive" B&Z report–Article says otherwise

The headline suggesting the results were “positive” does seems to differ considerably from the report in particular that: 

She added that while professionals had both positives and negative comments about the department in the focus groups, residential and commercial users did not have any positive things to say about the department in the sessions.

It is my understanding that the commercial users and the residential users are indeed the true clients of the B&Z–they pay the bills and the fees of the professionals and the city permits.  Of course, the so-called “professionals” most certainly would be hesitant to speak out against the B&Z because they need to deal with them daily and would not want to offend the City B&Z staff and management.

Source: News — B&Z report finally to be heard at commission (5/16)